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This anonymous survey was designed to provide you the opportunity let us know about an interaction that you had with the Office of the Registrar.  The information you provide will help ensure the best possible service to you and others.  Your answers are very important to us, so please be as open and honest as you can be.  Thank you for participating.


 


The survey contains 19 questions and should take approximately five minutes to complete.
What is the approximate date of your most recent contact with the Office of the Registrar?
This contact was...
How is your relationship with JMU best described?
When I contacted the Office of the Registrar, I was assisted in a reasonable period of time.
The staff member greeted me respectfully.
The staff member asked
appropriate questions to better understand my needs.
The staff member seemed to understand my needs.
The staff member answered my questions in an easy to understand way.
The staff member gave
me a clear understanding of the steps needed for resolution.
If resolution was not immediate, the staff member provided me with an update or satisfied my request on or before the promised date.
The staff member appeared genuinely concerned about my issue.
The staff member displayed professionalism during my interaction with her/him.
The staff member displayed excellent knowledge of the office.
How would you rate the Office of the Registrar website's effectiveness?
What was the purpose of your most recent contact with the Office of the Registrar?  This question pertains to in-person, phone, e-mail, or website contact.  You may choose more than one option.
Overall, how satisfied were you with the service (or services) provided by the Office of the Registrar during this most recent contact?
We would appreciate any additional comments about the quality of service in the Office of the Registrar:
Please provide any comments or suggestions for improving the service provided by the Office of the Registrar:
If you would like to be contacted to discuss your comments or concerns, please provide your name and contact information:
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